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SUMMARY: Experienced, Certified Usability Analyst & User Experience Professional with web application design experience and product management skills. Demonstrated ability to plan, prototype, design, implement and test user centered web application interfaces. Over a decade of UI design, information architecture and usability testing experience. Looking for senior level user experience design and product management positions.

EDUCATION: Certified Usability Analyst, Human Factors International, December 2002

B.A., Foreign Language-French, University of Wisconsin, May 1998


Software:, Adobe Illustrator, Photoshop, Acrobat CS3, Visio, Omni Graffle, Dreamweaver MX, Microsoft Office, Omniture, Google Analytics, UltraDev4, Microsoft Visual Studio 6.0, Rational Requisite Pro, ClearCase, Rose Modeler, AOL VPD,

Languages: HTML, CSS, JavaScript, XML, XSL, JSP, BASIC, FDO 91

Operating Systems: Mac OS, Windows XP, 2000, NT

Methodologies: User Centered Design, Agile Development, Waterfall


Marriott International – Bethesda, MD

April 2009 – Present

Senior Manager of Information Architecture – E- Commerce Sales

America Online – Dulles, Virginia

October 2008- April 2009

Product Manager – AIM Chat

Responsibilities Include: Lead and manage all activities related to bringing the product to market from concept through release. Define and articulate an overall vision and strategy for the product. Articulate and analyze markets; evaluate technologies; develop feature definitions and implementation plans. Lead a cross-functional team to envision and execute new product features. Manage, develop and implement marketing activities required to assure product success. Outline the business justification and all necessary business planning, development, implementation, and partner/internal education requirements. Define and execute market research to understand needs of customers and potential partners.

America Online – Dulles, Virginia

August 2006 – Present

Senior User Interface Designer – AIM (AOL Instant Messenger)

Responsibilities Included: Collaborated with teams design user interfaces and interaction flows future releases of the AOL Instant Messenger application and related properties. Documented all UI requirements including wireframes, workflows and applications screens. Collaborated to develop the future design process to accommodate faster design and development cycles, and implement more effective user research. Led development of personas and user research for AIM related products. Supported product management activities including the definition of overall strategy, business planning, marketing, development & implementation.

Airlines Reporting Corporation – Arlington, VA

June 2005 – August 2006

Principal User Interface Designer & Usability Analyst

Responsibilities Included: Led usability team; organized, managed, and mediated usability studies for various web applications, corporate web site redesign and portal initiative. Educated and collaborated with business owners and developers to define brand standards and create design guidelines. Managed and support UI design and redesign efforts of web products. Facilitated the strengthening of teams across product engineering through the development and establishment of a new design methodology. Designed user interaction, for portal project using information architecture skills and processes. Created and executed User Experience Design and Usability strategy. Lead the development of design templates, style guide, training, usability facilities, and infused user experience methodology into a new SDLC.

America Online – Dulles, Virginia

September 2002 – June 2005

User Interface Designer / Analyst- Member Services

Responsibilities Include: Collaborated with teams to prototype, design and test user interfaces for multiple web applications. Lead usability team; directed, coordinated & administered usability testing activities including cognitive or think-aloud walkthroughs, heuristic evaluations, focus groups & ethnographic studies. Developed user interface guidelines and standards for new and existing call center applications. Documented UI requirements; developed Use Cases, Scenarios & Design Requirements documented for projects. Designed and developed workflow interactions, wire frames and application screens. Estimated project level of efforts for UI design team as standing member of a multi-functional estimation team.

Ficusnet, Enterprises – Fairfax, Virginia

November 2001 -August 2002

User Interface and Web Design Consultant

Responsibilities included: Redesigned and developed corporate websites using extensive knowledge in HTML, CSS, JavaScript, Photoshop, FLASH, UI Design, in Dreamweaver and Ultradev 4. Recommended solutions; negotiated contract terms and project planning. Edited and updated content information for existing sites using HTML, Photoshop and Dreamweaver.

MANTAS, Inc. – Fairfax, Virginia

January 2001 – November 2001

Senior Interaction Designer

Responsibilities included: Prototyped and designed the user interface for the entire MANTAS product line of workflow-based web applications. Developed user interface guidelines to promote branding and consistency across product line. Provided interaction design support to cross-functional product development teams.  Implemented Designs and developed user interface using HTML, CSS, JavaScript and Design skills in HomeSite, and Adobe Photoshop. Managed project implementation for the development of Equity Trading & Market Making product. Responsible for 5 persons. Consulted best practices of usability design and heuristics to web application and product specific teams. Documented UI requirements and designs through the Rational Unified Process.

Onesoft Corporation – McLean, Virginia

September 1999 – December 2000

Senior Interface Developer

Responsibilities included:  Understand client business and functional needs.  Established interface standards with requirements documentation.  Implemented and oversaw UI development using HTML, XML, XSL an in the Microsoft Visual Interdev environment.  Work with ASP developers to establish functionality. Consulted with client and project manager about

best practices and project strategies. Mentored and taught coding UI design and coding standards to Interface Developers.   Projects included sites such as, and

America Online – Dulles, Virginia

December 1998 – August 1999 – Term Contract

Graphics Specialist- AOL Creative Studios

Responsibilities included: Designed, developed and updated layout for direct marketing advertisements using Graphic Design skills, VPD and FDO91.  Created web graphics and animations with VPD, Adobe Photoshop and Illustrator. Researched and planned marketing strategies for products. Tracked, managed and supported the production of projects. Responsible for design and development of all Macintosh Platform direct marketing ads.

Computer Aided Engineering Center – Madison, Wisconsin

May 1996 – July 1998

Website Infoteam Leader

Responsibilities included: Organized and directed projects and meetings.  Designed, updated and maintained user information using HTML, JavaScript and Photoshop skills.  Coordinated an 11-team organization to work together for the implementation of content development.

Underground Network – Madison, Wisconsin

June 1996 – December 1996

Business Intern

Responsibilities included: Developed and executed marketing strategy using self developed market research.  Directed advertising campaign and publicity by use of radio ads and publicity events.  Analyzed and consulted business practices.

ADDITIONAL: Member ACM (SIG-CHI). Fluent in French. Enjoy travel, marathon and triathlon training, improvisational comedy performance, and community service. Participated in E-Buddies Internet Literacy program.

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